FAQ
How long is the rental period for?
Items are rented out for about 48 hours.
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Depending on our schedule, we offer our services for same day delivery/set-up, and take down/pick-up or pick up following day. Time permitting for some venues, if we can get in earlier to set up for you the night before, we like that.
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If you're picking up rental items on your own, a time is scheduled for pick up. The time for dropping off and returning items is 10a.m. on the scheduled date shown on the contract. There are late fees if items are not returned on time. These fees are listed and outlined on the contract.
Do you deliver outside Waterloo Region?
Yes, we can deliver outside Waterloo Region. There are extra charges based on location outside of Waterloo Region, which includes our travel time there and back. Plus the travel time there and back again, if we need to return to pick up items after your event.
How do I book items for rent?
In the menu tab at top is "Contact", once clicked this opens up our page with a fillable form and checklist of items to choose from. By filling in and providing us with as much detail as possible, and what you're looking to rent, we can provide you a quote within a day or two. This provides us the time to check date availability and schedule for delivery and set up (if needed). A phone call can be requested as well to discuss.
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You will receive an email from luxurypetalsandpartydecor@gmail.com with confirmation of item(s) availability. Along with our equipment lease agreement and the quote for the rental items for you to review and sign off on. Should an item not be available, we will provide or suggest an alternative or similar option available, if needed.
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Once all is approved between both parties, and the lease agreement is signed and returned, a non-refundable deposit will be required at the time to secure. An invoice with the amount paid and the remaining outstanding balance which also includes the security damage deposit shown on the lease agreement, will be due 10 days to the beginning of the rental period.
How do I make a payment?
All payments are done through e-transfer to luxurypetalsandpartydecor@gmail.com
What happens if a rental item gets damaged while being rented?
We request a security damage deposit prior to your rental in the event this happens. Please notify us if any damage occurs. We also review all items upon return for any damages.
As per our lease agreement Lessor may use part of or all of the security deposit to repair any damage to the Equipment caused by Lessee or Lessee’s agents. However, the Lessor is not just limited to the security deposit amount and the Lessee remains liable for any balance to clean, repair or replace the item in full. If Lessee breaches any terms or conditions of this Agreement, Lessee shall forfeit any deposit, as permitted by law.
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In the event that there is no damage the damage deposit is returned, this amount will be outlined on the lease rental agreement.
What if I need to cancel?
Booking deposits are non-refundable.
What if I need to cancel balloon decor?
Booking deposits are non-refundable.
What if I need to make changes to what I want for the backdrop? Or if I need to make changes to balloon
decor colour, shapes or theme?
Any changes to backdrop rental items need at least a two-weeks notice prior to your scheduled date booked. And is subject to item availability and any other additional charges depending on the items needed for rental. If notice given for changes is under the two-weeks notice time, a $25 fee for change of order to reorganize items will also be due.
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You have up until two weeks prior to your event to make any balloon colour or shape changes. Changes to balloon decor given under the two weeks, prior to your scheduled date booked, will be charged a $25 rush fee for the new items, PLUS you will be liable for the full cost of the new balloon order.
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The booking deposit given prior to is non-refundable and is not used towards this new balloon order, and you forgo the original balloons ordered.
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We don't keep all balloon colour's on hand and only order the required balloons needed for each order. Our balloon decor inquires need at least a two weeks booking notice. This provides us the allotted time needed to order the proper quantity, colour sets and accessories with our providers and the scheduled time needed to build your customized order. ​​​​
What happens if our event goes longer, and we're not ready for Luxury Petals & Party Decor
to come take down and pick up items?
Items MUST be ready to take down/pick up at the agreed upon recovery time. There will be a $25 fee per additional 30 minutes, the payment must be made 30 minutes prior, to the agreed upon recovery time via e-transfer. If we have already arrived on site and you require additional time with the rental items, there will also be an additional $50 fee for us to leave and return later to the location for take down pick up. This payment must be made immediately via e-transfer.
With the contact form there is a lot of personal info needed, what is this used for?
Our use of your personal Information is necessary to perform a contract or to take steps to enter into a contract with you and providing you a quote with the lease agreement.